311 Service
Non-Emergency Government 311 Services

311 Service has been approved by the US Government as a 3-digit dedicated phone number to reach important government services from any location and at any time. Simply dial 311 from any telephone and you will reach various non-emergency services thruout the nation.

Call 311. 311 is a simple, easy-to-remember telephone number which connects citizens with specially-trained city customer service representatives. They are ready to help you with your City service requests ... so next time you need a service from your City . . . CALL 311!

How does 311 work? When you dial 311, a Customer Service Representative will answer your call. You will be asked for detailed information regarding your request. This information is immediately sent to the appropriate City department for action. 311 Customer Service Representatives understand the importance of providing quality customer service the first time you call.

The mission of 311 phone service is to provide access to City services and City information with the highest possible levels of customer service. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.

Since 311 is a relatively new service not all localities offer 311 service at this time, especially lesser populated areas. However, its use is rapidly gaining momentum as more and more local agencies are offering it.

311 Service is usually accessed via telephone. However, it may also be reached via a website like 311service.org, which in the near future have a complete listing of all the 311 services thruout the nation so you know if your area offers it.

Our 311 Service Organization will also list which 311 phone services the agency in your area offers. For example, some localities may offer non-emergency Police Services but not have city street services such as pothole repairs, etc.

By going to this website you will not waste effort and time on the telephone only to learn (perhaps after being put on hold for some time while the operator checks) that though your local government agency offers some 311 services it does not offer all potential 311 service for all its various governmental departments.

Though it may have some public services available, such as reporting a barking or stray dog, parking ticket information, city street maintenance service, etc., it may not have info on the local County Fair, Parade and Festivities, Garbage Pickup problems, and other local services.

Though these services may not be available locally via your areas 311 service, they may be part of a 311 Service located elsewhere. It will be convenient and easy to find out which local government services are available in your area by going to this website once the sites full content is completed.

New York is the latest city to adopt a three-digit number to provide its residents with information. The 311 Citizen Service Management System, at a cost of $25 million, is the largest such system and perhaps the largest public call center in the country. The system is available 24 hours a day. Its goal is to provide a central place where citizens can get information on all city services or file a complaint in any of more than 150 languages.

Before the 311 center went live in late April, the city had 40 call centers, and residents had to search through an 11-page directory to figure out which agency to contact with a problem.

Baltimore Maryland was the first city in the nation to begin using 3-1-1 as a police only non-emergency number. It was initially designed to offload non-emergency calls from the 9-1-1 system to reduce delays in answering times. Within 2 months, 42% of the calls from 9-1-1 were effectively transferred onto the 3-1-1 system. Baltimore is currently changing the 3-1-1 police-only system into a total citywide one number system. This number will handle all non-emergency calls for all city agencies.

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